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Scope of Service Disclosure
View our rehabilitation outcomes
Provide Service To
Persons who have temporary, progressive or permanent illness or disability that interrupts physical function, language, cognitive adaptation, social, vocational and economic status.
Common diagnosis served are acquired brain injury due to stroke, trauma or tumor, neurological disorder, spinal cord injury, hip fracture, joint replacement, arthritis, amputation and debility due to cardiac or pulmonary illness or procedure and multiple trauma.
We do not provide service to those on mechanical ventilation at this time.
Age Served
14-100+
Care Team
Rehabilitation care is directed by a board-certified physiatrist who specializes in physical medicine and rehabilitation.
- Medical management is available 24 hours a day, 7 days a week.
- Therapy services are provided minimally 3 hours per day Monday - Friday and Saturday mornings.
- Rehabilitation nursing is provided 24 hours a day, 7 days a week.
Accreditation
- CARF (Commission on Accreditation of Rehabilitation Facilities): General Inpatient Rehabilitation and Inpatient Brain Injury Programming for children and adults
- The Joint Commission
Mission
Our mission is to provide quality, cost effective, comprehensive rehabilitation to those who have the potential and wish to attain a higher level of self-sufficiency and to minimize the human and economic cost of illness and injury.
Values
- People: We will treat people with dignity, respect and courtesy.
- Quality: We will strive to achieve excellence in all we do. We seek to understand and to learn. We seek creative and innovative solutions to meet patient needs.
- Integrity: We strive to be honest and fair in our relationship with others. We do what we say we do.
- Unity: We honor the interrelationship between body, mind and spirit. We work together as partners and team members to achieve desired results with those we serve.
Program Evaluation
- As a service, we evaluate our clinical, financial, workforce, service and operational excellence.
- Knowing how we have done our jobs is important to us and will help us in improving our care programs and meeting the needs of the individuals we serve.
- We will seek your feedback as patients and families through a survey at discharge and a follow-up call when you are home. We welcome your feedback and suggestions.
- As health care professionals, we seek input through annual survey and personal feedback.
- We seek to provide outcome data to the professional and local communities through meritcare.com, Valley Health Journal and mailings.
Satisfaction with Quality and Service
Patient satisfaction at discharge with overall quality and care was 90% satisfaction.
Code of Ethics
- Respect for patient
- Respect for MeritCare staff
- Fair and honest business practices
- Confidentiality of patient on proprietary information
- Honesty and fairness in information provided to the community
- Conflicts of Interest: Transactions are evaluated based on MeritCare's best interest rather than personal interest of staff.
- Compliance: Violations will be reported to the Clinical Ethics Committee, Billing Compliance manager or legal counsel as pertinent.
- elated Policies: Guidance to ethical issues and conduct are found in MeritCare's mission and vision statements, Human Resource and Legal Ethical Manuals, all available on CareNet (our intranet).
Payer Information
- Medicare pays for the cost of inpatient rehabilitation provided you meet the criteria. The physiatrist will make the decision, but it is subject to review by Medicare.
- Benefits will be verified prior to admission and pre-authorization for admission obtained from insurance, medical assistance and managed care.
- Self-payment can be arranged through consultation with financial counselors at MeritCare.
- Each patient approved will receive a financial disclosure regarding benefits from the business office.
- The Utilization Review nurse will consult with your insurance case manager for continued authorization during your stay.
For people who do not meet admission criteria, the physiatrist makes recommendations for alternative rehabilitation services and discharge.